Shipping policy

At MAURICE MILNER STORE, we prioritize freshness, safety, and efficiency for every seafood order. To ensure you receive premium New Zealand seafood in perfect condition, we have formulated clear and professional shipping & delivery policies for all global customers.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To lock in the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing standby time and ensuring your goods head out at the earliest opportunity.
2. International Shipping & Delivery Time
We provide reliable worldwide shipping services for all our seafood products. Our standard international shipping generally takes 7–14 business days to arrive, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Transparent Shipping Costs
No hidden fees for all shipments. Shipping fees are calculated in real time based on your order’s total weight, volume and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment, allowing you to confirm all expenses in advance.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees charged by the local customs authority of your destination country. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant tariff standards before placing an order to avoid unexpected extra costs.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized shipping solutions for fresh seafood. We use high-strength, shockproof, insulated and fresh-keeping packaging materials to fully protect products during cross-border transportation, effectively avoiding damage, extrusion or deterioration during transit.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, bringing you extra safety guarantees and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon delivery. If you receive packages with severe deformation, damage, leakage or abnormal conditions, please take detailed photos and videos, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality defects or problems after signing for the package, please submit a feedback request to our support team within 48 hours of delivery. We will verify the situation as soon as possible and provide targeted solutions including returns, exchanges or compensation.
7. Professional Customer Support
If you have any questions about order processing, shipping time, logistics tracking, customs clearance or after-sales problems, our professional customer support team is always ready to help you. We will respond to your inquiries quickly and provide professional guidance and solutions.
Final Statement
MAURICE MILNER STORE is committed to optimizing our logistics and shipping system continuously. We strive to deliver fresh, authentic New Zealand seafood to customers around the world with fast, safe and standardized shipping services, bringing you a high-quality global seafood shopping experience.